How does the bundle that includes Next's Prime subscription work?
You can grab a 40% discount on your first three months of Prime subscription by getting your WP Ultimo license during our Black Friday promo. This deal activates when Prime features are released. Subscribe to Prime within a year of its launch to avail the discount.
Do you offer a trial period or a Lite version?
Short answer: No, we don't.However, if you want to see WP Ultimo in action before buying it you can do so by creating your very own test environment on our Sandbox. There you'll be able to toy around with almost every feature we offer.In any case, even if you decide to purchase WP Ultimo and later realize it wasn't the right tool for the job, we offer a 30-day money back guarantee. No questions asked =)
Do you offer support if I need some help?
Sure! We want you to have an amazing time using WP Ultimo and we know customer support is the key for getting better and better as a company. We are here to help. Count on us!
What currency is your pricing listed in?
Our prices are listed in US Dollars.
Can I upgrade my license?
Yes, and you can do that right from your account page.
What about plugin updates?
Fear not! All users with a valid license key have access to our automatic updates. And it’s free of charge!
Do I need to renew my license?
There are two possibilities here:You have an Unlimited Lifetime license: in this case, you don't need to renew it. You will receive support and updates for as long as the product exists.You have a recurring license: if this is your situation, your license key is valid for one year from the purchase date. It will automatically renew unless you decide to cancel your subscription. Once canceled, it will expire on the expiration date. After your key expires, you will no longer receive automatic updates or have access to support.
Can I cancel my subscription?
Yes. You can cancel your Starter, Plus or Pro license at any time from your account page. Access to support and updates will remain though, until your license key expires. You may renew your license manually to reactivate your subscription.
What if I don’t want to have a subscription?
Go for our Lifetime licenses! It’s a one-time payment with no subscription at all. Another option is to cancel your subscription after you purchase one of our recurring plans. Your license will still be valid for the full year after the purchase.
What if I don’t like my experience?
We really hope you enjoy working with our product. However, if that’s not the case, we offer a 30-day money-back guarantee! We will refund 100% of your money if you are unhappy with the plugin. Just contact our support team.
Can you help me with some other pre-sale questions?
Sure! Contact us by sending a message to our support team via our Contact page.